Accessibility Standards for Customer Service

The Municipality of Brockton has developed an Accessibility Standards for Customer Service Policy. This Policy includes information on the following:

• Providing goods and services to people with disabilities
• Communication
• Use of service animals, support persons and assistive devices
• Notice of temporary disruptions
• Accessibility of meetings
• Feedback process

Service Disruptions

A service disruption can be anything that affects how you receive or use a municipal service. This includes road closures, building closures due to bad weather and services that may be out of order. The Municipality will post service disruptions to our website and social media accounts as soon as possible. Subscribe to our News and Public Notices to get service disruptions sent right to your email. 

Accessible Customer Service Training

The Municipality of Brockton Council, Committees, Boards, Employees and Volunteers are required to complete the Accessible Customer Service Training as per the Municipality's Accessibility Standards for Customer Service Policy which includes:

• The purpose of the Accessibility for Ontarians with Disabilities Act (AODA)
• How to interact with people with various disabilities
• How to interact with people who use assistance of a service animal or support person

This training is completed for employees during their orientation, and volunteers and/or contractors are required to provide documentation of their training to the Municipality.