Report a Concern

If you have a service delivery concern or complaint about the services provided by the Municipality please contact staff.

By-Law Enforcement Complaint

If you have a concern or complaint related to a By-Law Enforcement matter, such as Property Standards, please fill out our online By-Law Complaint Form or PDF By-Law Complaint Form.

Services Complaint

If you have a concern or complaint about facilities, services, staff, programs or operational issues please fill out our Complaint Form. View our Complaints Handling Policy By-Law 2019-073. 

Bill 8, Public Sector and MPP Accountability and Transparency Act 2014 allows the public to address any concerns or complaints regarding government administration, service, and accountability. 

For more information, view the Ontario Ombudsman Complaints about Municipalities brochure.

Some citizen concerns can be addressed by staff without having to go to Council for a decision. If your issue cannot be resolved by staff, staff can then advise you of the next steps to address your concerns, which may include Speaking Before Council as a Delegation.