About the Position:
The Municipality of Brockton invites qualified applicants for the full-time position of Utility Billing Clerk. Reporting to the Chief Financial Officer the Utility Billing Clerk is to provide excellent customer service to citizens, internal and external customers of the Utility Billing Department by responding to requests for assistance and requests for actions in a timely and effective manner.
Candidates must be self-motivated, flexible, exhibit superior time management capabilities have excellent written/oral communication and computer skills including but not limited to; word processing and database management.
Primary Responsibilities:
- Greet customers in person and over the phone to answer questions regarding their utility account; answers concerns/questions
- Reconcile utility receivables at the end of month, create journal entries, and reconcile to the general ledger
- Verify data and enter key information to produce invoices and billings. Print and mail all utility bills.
- Ensure accuracy of meter reads; including post and editing meter reads, review calculations, verify discrepancies and make necessary corrections.
- Maintains utility files.
- Transfer outstanding utility account balance to property tax account.
- Prepare and distribute utility notices.
- Maintain and create EFT files for utility payments
- Back-up for issuing building permits, & zoning/building certificates and billing of payment for permit deposits (lot grading).
- Assist with balancing receipts and preparing cash deposit
- Act as a back-up for the Customer Service Representative/Finance Clerk and will interact with members of the public - i.e. answer telephone calls, collect and process payments, provide service information, receive and distribute mail, etc.
Qualifications/Knowledge/Skills Required:
- Post secondary education degree or diploma in a related field.
- One to three years’ experience working in a municipal environment is an asset.
- Ability to be flexible to changing demands while maintaining accuracy.
- Strong interpersonal communication skills, both written and verbal.
- Works cooperatively with team members and staff to ensure necessary workflow and coverage.
- Demonstrated knowledge of and proficient skills in varying computer applications (Microsoft Office, Keystone Complete, Internet web browsers).
- Strong organizational and time management skills.
- Ability to deal with internal and external stakeholders with tact and discretion.
- Assertive, confident and thrives under pressure.
- Demonstrated ability to work collaboratively.
- Ability to meet deadlines and work outside normal business hours, as require.
View the comprehensive job task list.
What we offer you:
- Annual salary between $58,149-$68,032 depending on qualifications and experience.
- 35 hours per week. Typical hours are Monday to Friday from 8:30am to 4:30 pm.
- Comprehensive health benefits package.
- Enrolment in OMERS pension plan.
- Development opportunities though training or continuous learning.
- Access to Employee Family Assistance Plan.
Applications:
If you are looking for an opportunity to work in a professional, positive team environment please submit your resume and cover letter in confidence to the undersigned via the online form, e-mail or regular mail by 12:00 p.m. on April 3, 2025. It should be noted that only those individuals selected for an interview will be contacted.
To apply for this opportunity, click on the 'Apply Now' button below.
The Municipality of Brockton is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Municipality of Brockton will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the Municipality of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.