Refunds will be available for customers within the first 14 days after registration.
If registration occurs less than 14 days before the start of the program, refunds will not be available.
Cancellations received after the 14 days, but more than 14 days before the start date of the program or activity can transfer their registration to alternative program. If no alternative is available, or if the cancellation is for exceptional reasons a credit may be applied to the customers account. This credit has no expiry.
Cancellations occurring less than 14 days before the start of the program will receive no refund or credit.
Cancellations and refund requests should be received in writing via email.
Please Note:
- Low course enrollment may result in the cancellation of a program. We reserve the right to cancel or alter any class, times, fees, instructor or location if necessary. Every effort will be made to avoid these changes.
- Should 3 or more swimming lesson cancellations occur in one session a make-up class will be scheduled.
Please Note: The Municipality of Brockton reserves the right to cancel any class or program due to unforeseen circumstances. Where possible, arrangements will be made to reschedule any missed classes cancelled by the Municipality.
